Privacy Policy

Introduction

Meadow Kestrel Ltd ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect data when you use our website and services.

This policy applies to all visitors, customers, and users of meadow-kestrel.sbs and our online learning platform.

Information We Collect

Information You Provide

When you interact with our services, you may provide:

• Name and contact details (email address)
• Course enrolment information
• Payment information (processed securely by third-party providers)
• Communication preferences
• Messages sent through our contact forms
• Forum posts and community interactions

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent
• Referring website addresses
• Course progress and completion data

How We Use Your Information

We use collected information to:

• Provide access to purchased courses and materials
• Process payments and manage your account
• Respond to enquiries and provide customer support
• Send course updates and relevant communications
• Improve our website and learning platform
• Analyse usage patterns to enhance user experience
• Comply with legal obligations

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: To fulfil our obligations when you purchase a course
• Consent: When you have given explicit permission for specific processing
• Legitimate interests: To improve our services and communicate with you
• Legal obligation: To comply with applicable laws and regulations

Data Sharing

We do not sell your personal information to third parties. We may share data with:

• Payment processors to handle transactions securely
• Hosting providers who store our website and learning platform
• Analytics services to understand website usage
• Legal authorities when required by law

All third-party providers are bound by data protection agreements.

Data Retention

We retain personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Specifically:

• Account information: Retained while your account is active and for 7 years after closure for legal compliance
• Course progress data: Retained indefinitely to support lifetime access
• Communication records: Retained for 3 years
• Analytics data: Retained for 26 months

Your Rights

Under data protection law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your data (subject to legal requirements)
• Object to certain processing activities
• Request data portability
• Withdraw consent at any time

To exercise these rights, contact us at [email protected]

Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encrypted data transmission (SSL/TLS)
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

International Transfers

Your data may be processed by service providers located outside the United Kingdom. When this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by regulatory authorities.

Children's Privacy

Our services are not directed at individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

Contact Us

For questions about this Privacy Policy or our data practices, contact:

Meadow Kestrel Ltd
47 Thornbury Gardens
Bristol BS8 2QP
United Kingdom
Email: [email protected]

Supervisory Authority

If you are not satisfied with our response to any complaint, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.